Welcome to Travelwise Tours (“we,” “our,” or “us”). Your use of our website and services is subject to the following terms and conditions (“Terms of Use”). We value your trust and are dedicated to ensuring that your experience with us is governed by transparent and fair practices. This section outlines the terms that govern your use of our website and services, emphasizing your rights and responsibilities. By accessing or using our website, you acknowledge and agree to abide by these Terms of Use. If you disagree with any part of these terms, please refrain from using our services. These Terms of Use are subject to change without prior notice, so we recommend reviewing them regularly to stay informed about any updates or modifications. Your continued use of our website following any changes constitutes acceptance of those changes.
Should you have any questions or concerns about our Terms of Use, please contact us at enquiry@travelwisetours.in.
Booking Policy:
- Reservation Confirmation: A confirmed reservation is ensured upon receipt of a non-refundable booking deposit or full payment as required by the specific tour.
- Payment Terms: Full payment is due before the departure date. Failure to pay on time may result in the cancellation of the reservation with applicable cancellation charges.
Cancellation and Refund Policy:
- Cancellation by Travelwise: We reserve the right to cancel or alter any tour due to unforeseen circumstances. In such cases, clients will be offered an alternative tour or a full refund.
- Client Cancellation: Clients may cancel their reservation with applicable charges. The cancellation fees are outlined in the specific tour details and may vary based on the time of cancellation.
Amendment Policy:
- Tour Amendments: Changes to the tour itinerary are subject to availability and may incur additional charges.
- Client Amendments: Clients may request changes to their reservation. However, these changes are subject to availability and may result in additional charges.
Travel Insurance:
- Mandatory Requirement: Travel insurance is mandatory for all clients. Proof of insurance may be required before the tour departure.
- Coverage: Clients are responsible for ensuring their travel insurance provides adequate coverage for the entire duration of the tour.
Responsibility and Liability:
- Tour Alterations: Travelwise reserves the right to alter the tour itinerary, accommodations, or transportation as necessary without prior notice.
- Force Majeure: Travelwise is not liable for any loss, damage, or injury caused by circumstances beyond our control, including but not limited to natural disasters, war, or civil unrest.
General Terms:
- Documentation: Clients are responsible for ensuring they possess the required travel documents, including passports, visas, and health certificates.
- Health and Fitness: Clients must ensure they are in good health and physically capable of participating in the chosen tour.
Payment terms:
Travelwise utilizes Axis Bank Payment Gateway as its preferred payment gateway to ensure secure and seamless transactions. By proceeding with payments on our Website or App, you agree to abide by the terms and conditions set forth by Axis Bank. It is imperative to note that any disputes or issues related to payments, refunds, or other financial transactions shall be subject to the policies and guidelines specified by Axis Bank. Travelwise holds no liability for any discrepancies or disputes arising from payment transactions, and users are encouraged to familiarize themselves with Axis Bank’s terms and conditions for a comprehensive understanding of their financial transactions.
Grievances:
Please feel free to contact our Grievance Officer for any assistance or clarification regarding your concerns. We strive to provide a satisfactory resolution to ensure your experience with Travelwise is positive and hassle-free.
Grievance Officer: Tejashri Simha
Email: tejashri@travelwisetours.in
Phone: +91 73532 77722
By confirming a reservation with Travelwise Tours, clients acknowledge that they have read, understood, and agreed to these terms and conditions.
These terms and conditions are subject to change, and clients are advised to review them periodically.
